FAQs
1. What types of jewelry do you offer? We offer a carefully curated collection of rings, bracelets, necklaces, and earrings designed to inspire confidence, elevate everyday moments, and celebrate individuality.
2. How do I know my jewelry size? To find your perfect fit, please refer to our detailed sizing guide available on each product page.
3. Do you offer free shipping? Yes! We offer free standard shipping on all orders $80. Expedited shipping options are also available at checkout for an additional fee.
4. Can I track my order? Absolutely! Once your order ships, you’ll receive a tracking number via email. You can use this tracking number to check the status of your delivery.
5. What is your return policy? We offer a 30-day return policy on unworn and undamaged sneakers. Simply contact our customer service team to initiate the return process. Please visit our “Returns & Exchanges” page for more details.
6. How can I contact customer service? Our customer service team is available via email at support@gotsolekickuk.com or through our live chat feature on the website. We strive to respond to all inquiries within 24 hours.
7. Do you offer international shipping? Currently, we only offer shipping within the United States. We’re working to expand to international shipping soon, so please check back for updates!
8. Can I change or cancel my order after I’ve placed it? We begin processing orders as soon as they are placed, so we’re unable to cancel or make changes once your order is confirmed. However, you can always return the shoes if they are not the right fit once they arrive.
9. Do you offer gift cards? No.
10. What payment methods do you accept? We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express).
If you have any other questions, feel free to reach out to us! We’re here to help make your sneaker shopping experience easy and enjoyable.